Frequently Asked Questions
Everything you need to know about bringing high-end design home.
What is the Nathan James 'Lifetime Warranty'?
We stand by our quality. All Nathan James products come with a lifetime warranty covering any manufacturer defects, so you can shop with total peace of mind.
How long does shipping take?
Orders typically ship within 1-2 business days. Depending on your location, standard ground shipping usually takes between 3 to 7 business days to arrive at your door.
What is your return policy?
If you aren't 100% satisfied with your purchase, you can return it within 90 days. We offer a 'no-regrets' policy to ensure your home looks exactly how you envisioned.
Are the furniture pieces easy to assemble?
Yes! Our products are designed for quick and easy assembly. Most items require 30 minutes or less, and we include clear, step-by-step instructions in every box.
Do you offer international shipping?
Currently, we ship to the 48 contiguous United States and select regions in Canada. We are working on expanding our reach to more international destinations soon.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as PayPal and Affirm for flexible financing options.